Customer satisfaction is our top priority. Return policy for Lady Secreto customers. In the case of returned delivery, the customer is responsible for any and all additional fees incurred for delivery. Orders with incorrect billing information, or requiring additional verification, will be delayed. Should a package return - customer can opt for a refund less delivery fee, or to pay an additional delivery fee for a re-delivery.ĭelivery times do not include Saturdays, Sundays or public holidays.ĭelivery go out Monday through Friday, not including public holidays. Lady Secreto takes no responsibility for returned packages with incorrectly provided addresses. If your parcel gets lost or doesn't get delivered within 20 working days, a refund can be requested. Delivery time does not include processing time.Ĭustomer satisfaction is our top priority. Please take note on rare occasions there may be a slight delay due to custom clearance or warehouse delays. We will send you an email and you can choose another item of the same value or ask for a credit/refund In some cases, due to the nature of the online store, overselling may occur and the item may be out of stock. SILLY SEASON: Delays are possible! Please do not order if the order is time sensitive. If any of these items are ordered with other clothing or swimwear items, the entire order will be sent out as soon as the clothing and or swimwear items are received at our offices. These items will be delivered within 2-5 working days after payment is cleared. Shoes and items from our SALE collection are readily available and are sent from our offices. Delivery is from our INTERNATIONAL warehouse and will take approxiametly 12-17 working days (Weekends and public holidays excluded). Delivery by Lady Secreto offered via door to door courier.Īll orders will be processed after payment is cleared.ĪLL Clothing and swimwear on our website are only available on pre-order.
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